Terms & Conditions


Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘[business name]’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [address]. Our company registration number is [company registration number and place of registration]. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies and supply any of the following information: 

name and contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

it may be used or stored by us for use only by us or any third parties listed herein or which are named separately in our Privacy & Cookies Policy (available on this website). 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

It is your responsibility to check your tickets; mistakes or errors cannot always be rectified.

Refunds will not be made on tickets.

The management reserves the right to refuse admission.

The booking fee is non-refundable.

In the event of a cancellation of a performance or event, the venue shall have no further liability other than the face value of the show ticket, the booking fee is non – refundable.​

Certain seating areas may offer a restricted view, please enquire at the time of booking [these seats may not necessarily be lower in value].

Minors under 18 years must be accompanied by at least one adult at a performance.

A maximum of one carer accompanying a guest with a disability. Carers must produce a valid photographic carers I.D [no other paperwork will be accepted].

Only one concession is available per ticket, and may not be used in conjunction with other offers, discounts or promotions. No retrospective concessions are available.​

No babes in arms.

Tickets are sold subject to the venue and/or Producer’s right to alter the performance schedule or cast should circumstances beyond our control make this unavoidable, without being obliged to refund monies or exchange tickets.

In the event of a change or cancellation to the performance schedule, ticket holders will be notified via the contact details left by the purchaser with the venue.

​The venue is not liable for any changes or inaccuracies in these details which may prevent the ticket holder being contacted. In the case of a group booking, the organiser who purchased the tickets is deemed responsible for communicating any changes to the group.

​Offers/Discounts: Occasionally the venue may do offers/discounts. These cannot be used in conjunction with any other offer/discount. Pre purchased tickets will not be refunded retrospectively.

Menu choices/other dietary requirements must be confirmed at least 48 hours before the requested show/booking date. If the information has not be received, The Venue will assume a choice on your behalf but accept no responsibility of its suitability to your requirements

Please Note

​COVID-19: In this instance that you cannot attend due to self isolation or other Covid-19 related matters, a 48 notice period would be needed. A voucher to the value of the tickets(s) not used will be issued. Under no circumstances will a monetary refund be issued.

During high-season (festive period) more than 14 days notice would need to be given if rescheduling, this is dependant on group size and at The London Cabaret Clubs discretion.

If less than the required 48 hour notice is given ​then no credit will be offered

Our management reserve the right to close earlier than the advertised 3am.

The venue reserves the right for themselves or third parties to carry out general filming and recording in and around the venue.

No responsibility may be accepted for personal property. Please be aware that extra security measures (e.g. searches) may be implemented at any time.

Special Effects: If you are concerned about inclusion of any special effects during a performance, please ask at the time of booking, although the inclusion of these may not be notified to the venue until the actual performance dates. Strobe lighting and haze machines are used in the production of our shows.

From time to time, show merchandise may be available. The venue cannot accept any responsibility for the sale of such merchandise.

Special Requirements: The venue is proud to be an accessible venue, however, it is best to inform the venue if you do require extra assistance or a table with wheelchair accessibility especially during busy performance

Competitions: Any tickets won in competitions or promotions cannot be put up for re-sale or exchanged for another day, performance or production. Tickets if found to break this rule will be cancelled immediately.

​Customers may not bring in their own food and/or drink into the venue to consume on the premises. Persons caught consuming their own food and/or drink on the premises will be asked to leave without any right to a refund.

​Dinner service during the shows are at fixed times from 20:00hrs, unless otherwise stated. 

Patrons not checked by 21:00hrs are considered as ‘no-shows’ (for the purpose of catering) and we are not able to guarantee that you will receive the meal, we advise anyone who is going to be late to inform us so we can do our best to accommodate you.

​Stop and Search Policy – Trained Security Personnel (SIA Approved) at the Venue may exercise the right to conduct random searches of bags or belongings being brought into the venue. Refusal of such a search request may result in the venue refusing access without the right to a refund. Items may be left at reception, but we cannot be held responsible for any items left with our staff.

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